Knowledge base
Understand Singapore requirements before you start.
Service scope, document requirements, and how cases move through intake and operations — the same governed guidance our advisor uses, kept in one place.
What Sonsoto handles
Service guides
Company formation
Entity setup guidance for free zone, mainland, and holding company workflows.
Residency and visas
Residency, investor, employment, family, Emirates ID, and status-change workflows.
Property purchase
Property buyer documentation, DLD handoffs, NOC coordination, and residency-linked flows.
Banking
Personal and corporate account readiness, KYC files, AML questions, and bank coordination.
Tax residency certificate
Tax residency evidence, presence documentation, financial ties, and treaty positioning support.
Attestation and translation
Official document attestation, MOFA authentication, apostille coordination, and certified translation.
Renewals and compliance
Recurring trade license, establishment card, residency, Emirates ID, and maintenance workflows.
What we need first
Intake checklists
Company formation checklist
Inputs usually needed before a company formation case can move cleanly.
Residency and visa checklist
Inputs usually needed before residency and visa processing starts.
Banking checklist
Personal and corporate banking documents that reduce back-and-forth with banks.
Tax residency checklist
Evidence categories commonly requested for tax residency certificate preparation.
Attestation and translation checklist
Source document checks before attestation, apostille, MOFA, and certified translation work.
How work moves
Process guides
Intake process
How a case opens, how files are reviewed, and how customer action items are created.
Document vault
How reusable customer documents are classified, stored, and reused across services.
Case tracking
How statuses, owners, next actions, and external authority handoffs should be interpreted.
Human escalation
When a human operator takes over and what the escalation should include.
Translation and attestation process
How apostille, embassy, MOFA, and certified translation chains are sequenced.
Shared language
Reference
Document types
The document taxonomy used across services, intake, chat answers, and operator views.
Status definitions
A shared vocabulary for case status, customer action, operator review, and authority submission.
Glossary
Plain-language definitions for authority names, workflow terms, and Sonsoto vocabulary.
Country-specific text