Head of Digital Transformation
Karim Benali leads how Sonsoto's platform reaches day-to-day operations, moving client work out of email and attachments into a tracked, auditable process.
Transformation here is specific rather than sweeping: one workflow at a time, with service continuity preserved while it changes. Programmes that promise a new operating model and deliver only a new tool rarely survive contact with the teams running matters daily.
His test is whether the people doing the work would choose to go back. That standard keeps change grounded in delivery rather than intent, and it is why adoption is treated as part of the work rather than a phase after it.
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